Saatva Mattress Reviews – Does It Works?
You can’t watch TV without seeing a mattress commercial or pick up a newspaper without seeing numerous mattress ads.They are all, in one way or another implying that they have the lowest price and offering the best overall value.
Whether it’s a “1/2 Price Sale”, a “50% Off Sale”, a “Free Box-Spring Sale”, “One Day Only Sale”, “Best Sale Of the Year Sale”, “Free Delivery Sale “, ” or the most outrageous one in our opinion, “find it for less and we’ll give it to you free.” It’s our favorite because it sums up the whole mattress buying experience. Of course they will give it to you for free because no two companies have a mattress with the same label or covering. As Consumer Reports said, ” it’s impossible to comparison shop mattresses.”
Why is that the case? It’s really quite simple. A mattress is a big ticket item and the only way a mattress store or department store can support their huge overhead is by getting the consumer to spend more than they expected while never lowering their mark-up.
It sounds like an impossible business model but it’s not. Because all stores have the same fundamental high overhead structure: expensive rents, high advertising expenditures, high commissioned sales staffs, maintenance, insurance, etc., they’re all in the same game. Their objectives and strategies are very similar.
Actually their strategies on “Comfort Guarantees” are also very similar. It sounds like a great feature until you actually want to return a bed, that you get hit with restocking fees, penalty fees, and pickup charges……And they call that a “consumer friendly policy.” Make sure to Google “best return policies in the mattress industry” and compare them to Saatva’s.
WHAT MAKES SAATVA MATTRESS A BETTER CHOICE?
The Saatva business model is very different and very simple to understand. We want to be a pleasant alternative in the same way that Amazon and Zappos was early on. We can sell for a lot less because our lower e-commerce cost structure gives us an unusual competitive advantage.
This is the word picture: When Amazon started to sell books exclusively online, Barnes & Noble with their magnificent large stores in the best locations ( .i.e. high rent ) couldn’t compete if a consumer felt comfortable buying online. The outcome speaks for itself. Borders has gone out of business and Barnes & Noble has closed many stores….or more to the point they aren’t opening as many new ones……………and Amazon just keeps growing and growing and growing.
At the end of the day, the consumer gets a far greater value if they purchase from a pure online retailer. It’s the smart way to shop and it’s simple.
SAATVA MATTRESS PRICE COMPARISON
- SAATVA MATTRESS OFFER A BETTER PRODUCTS
The mattress industry is notoriously confusing! Newly developed technologies are slow to reach retail outlets, and premium packages are either unavailable or prohibitively expensive. But with Saatva, you get cutting edge sleep technology and ultra-premium quality in materials and construction.
- SAATVA GREATLY REDUCE THE PRICE
Saatva brings its luxurious mattresses to you for up to 70% off the price of comparable beds found in stores. As an online-only retailer, we eliminate the costs and waste associated with the traditional mattress market, including rent, commissions, inventory inefficiency, and utilities.
- Saatva is named to Forbes Top 100 “America’s Most Promising Companies”, Jan. 2015
Ranked the 8th fastest growing e-tailer in the Top 500 Guide for 2015 by Internet Retailer, ahead of Warby Parker, Wayfair, and Bed Bath & Beyond.
- To match the price and specs of our queen mattress stores will charge over $2,000. Our price, just $899.
- Made In USA
- 75 Day Home Trial
Saatva Mattress Comparison Chart
Saatva Mattress Reviews & Complaints
Rating: 4.9/5 – 673 Reviews
Published Jan 28, 2015 by Aaron
I have had my mattress for a little over 60 days and I am in love. The purchase was very simple and easy to complete online with no hidden fees throughout the process. A few days after making my purchase I was sent an email containing details of my purchase and what to expect for delivery.
About 14 days after my purchase I received a phone call from the delivery company to set up a date and a time window for delivery. The delivery company arrived when expected and was very professional. The mattress and foundation were taken to an upstairs master bedroom and installed on my bed frame after they removed the old mattress and foundation. I was worried about off gassing and chemical odors that are common with new mattresses and was quite surprised when this was not the case.
A few days after delivery, I did have a question about the foundation and subsequently sent Saatva an email. Within 5 minutes of sending my email I received a phone call from Saatva with an answer to my question. I have NEVER had a company respond so fast to an email and to do so with a phone call….simply amazing. The Saatva representative was very responsive and nice, and she quickly answered my questions offering her direct number if anything comes up and I should have more questions. I give Saatva’s customer service an A+. This is reassuring to me that they stand behind their product and are willing to go above and beyond to make their customers feel like they made the right decision.
So now about the mattress itself. I purchased a king sized luxury firm and I gotta say that I have never had a better night’s sleep than I have had with my Saatva mattress. I wake up feeling refreshed with absolutely no back pain. Another thing I have noticed is that I dream more often which I believe means a more relaxing and deeper sleep.
I feel comfortable recommending this mattress to anyone who is looking at replacing theirs. Based on the quality of this mattress I am sure that it will last as long as Saatva claims, and even if there are problems, I am sure that Saatva’s awesome customer service will take great care of me. If you are reading this wondering if you should take the chance on Saatva….do it….I did and have absolutely no regrets.
Published Feb 11, 2015 by drew p.
If you’re reading this review you’ve probably been in the mattress market for a while.
I spent hours online researching mattresses and came to realize what a racket this can be. It’s impossible to compare products and all of them seem to have unhappy customers that have to jump through hoops to get any warranty satisfaction. I suddenly noticed how many mattress stores there are! Not something that you notice until you’re looking for one. Obviously there is a huge mark-up on a mattress or there wouldn’t be so many vendors in the marketplace. We actually went to a store – the “Numbers” mattress store, where you essentially inflate a bag to get the firmness you want – for big dollars. Fortunately my wife and I are the same “number” so we didn’t really need the individual adjustability, but we would never have gone for it anyway – the quality just wasn’t there and the price was silly – even if you didn’t add the hundreds of dollars worth of pillows, and accessory “options”.
Somehow I stumbled on the Saatva site and read with some astonishment the endless 5 star reviews. When I looked at the construction I was impressed with the quality features – no gimmicks. The warranty is superior to any others and they actually honor it. I could never imagine ordering such an important purchase over the internet – but I figured with the return policy I really couldn’t lose.
We received our luxury firm mattress in early December and it has been wonderful. I actually look forward to falling into bed every night. The mattress itself was beautifully made of high quality materials, The delivery process was totally smooth and professional. Two months later we couldn’t be happier with the quality and comfort, and the price is a bargain in my opinion.
I have only the highest praise for the product, the service, and the value for money.
BTW this review is completely voluntary – I have not been solicited, paid or in any way induced by Saatva.
We all need to support and encourage the growth of USA made products -especially when they are of exemplary quality.
Published Feb 12, 2015 by Carla R.
Best Mattress Ever
I have been looking for the last couple of years for a mattress. I was very nervous about making a decision because you really can’t tell if you are going to like something by laying on it for 3 minutes in a store. And, very nervous about buying a mattress online, sight unseen.
While on Facebook, I saw the advertisement for Saatva. I started looking into it and reading the reviews.
I liked the fact that it had coil on coil construction and not just memory foam. I took a leap of faith and went ahead and ordered the Luxury Firm, King Size with the 8″ box frames.
This was the best decision ever. I received it sooner than expected and we love it. No more aches and pains when we get up in the morning.
According to a tracking device I recently received, I was getting an average of 3 – 4 hours of sleep every night. Now with the new Saatva, I am getting 6 – 7 hours of sleep per night.
I would recommend anyone who has any doubt to just try it out. I promise you’ll love it.
Published Nov 10, 2014 by Bert P
Everything They Said it Would Be
I waited until now to write a review, now that I’ve had my mattress for a week.
First of all, placing the order was a breeze. I decided to call and place my order rather than place it on line. All my questions were answered and confirmation came right away, as well as a phone call, thanking me for the order.
The delivery date came and we eagerly awaited delivery. Our delivery window was between 4:30pm and 6:30 pm. When 6:30 came and went, with no call from the carrier, I contacted them. Unfortunately they were closed. Not knowing what to do, I contacted Saatva. They went into action, managed to get someone from the carrier, and learned that it had been damaged in transit. Cory, with Saatva, kept in contact with my and called at least 4 times, giving me updates. Thanks, Cory, for giving up your Saturday evening to help a customer!
Saatva apologized profusely and, being customer focused, compensated me for the delay. They got right on it and we received our mattress a week ago, Saturday.
Now the best part! The mattress is unbelievably comfortable!! I too, was a little leery ordering sight unseen but don’t worry. The product is terrific! I love it!
The folks at Saatva get it. They know that the customer puts the money into the equation and their focus on making the customer happy is their primary concern, both in service and quality.
Buy a Saatva. You’ll sleep better at night! :)